How to disable crash error reporting in Autodesk 3Ds Max

Vasyl Lukianenko
Vasyl Lukianenko
3D Artist and Technical Author



Sometimes when opening files, saving or other manipulations in 3D Max, a critical error occurs due to which the program crashes.
And in the end you can see this window about sending an error.

If this window annoys you and you don't want to see it, it's easy to do.

To do this, open File Explorer, then locate the 3D Max installation folder.

  • Drive C;
  • Program Files;
  • Autodesk;
  • Select your version of 3D Max here.

Find the file “senddmp.exe”.
You don’t even need to delete it, just rename it.
Add an underscore at the beginning and end of the name.

My example:

C:/Program Files/Autodesk/3Ds Max 2022/__senddmp.exe__
Note!
For some 3D Max files, the senddmp.exe file may be in other subfolders, use the search in Explorer!

After restarting 3D Max, this window will no longer bother you.

Note!
If you want to return everything to the way it was, rename this file back.

This method will not help against program crashes, but at least you won't have to make extra clicks to close this annoying window.

Did this article help you? Be sure to write this in the comments!

Automatic restart

How can I make 3Ds Max restart automatically instead of the Send Dump window?

See how to do it on my Patreon!

Patreon

FAQ

1. What is this article about?
This article explains how to disable the Crash Error Reporting window in Autodesk 3ds Max and discusses situations where doing so may be useful.
2. What is Crash Error Reporting in 3ds Max?
It is Autodesk's built-in crash reporting system that prompts users to send diagnostic information after the application unexpectedly closes.
3. Why would someone disable crash reports?
Some users prefer to disable this feature to avoid additional pop-up windows after crashes and to restart 3ds Max more quickly.
4. Does disabling crash reports affect 3ds Max functionality?
No. Disabling the crash reporting system does not affect the core features or functionality of Autodesk 3ds Max.
5. Will this reduce the number of crashes?
No. Disabling crash reports does not fix the underlying cause of crashes or improve software stability.
6. Will 3ds Max run faster after disabling it?
Generally, no. The change only affects whether the crash report dialog appears after a crash occurs.
7. Is it safe to disable Crash Error Reporting?
Yes. It is a diagnostic feature and does not affect scene data, project files, or rendering functionality.
8. Can crash reporting be enabled again later?
Yes. The feature can be restored at any time if you decide to use Autodesk's crash reporting system again.
9. Does this method work with all versions of 3ds Max?
The exact procedure may vary depending on the version of Autodesk 3ds Max, but the general concept remains similar.
10. Is disabling crash reports useful in studio environments?
Yes. Some studios disable such notifications on workstations to avoid unnecessary interruptions after application crashes.
11. Are crash reports sent to Autodesk automatically?
In most cases, reports are only sent after user confirmation, although behavior may vary depending on software version and configuration.
12. Can disabling crash reports affect technical support?
Yes. If reports are not submitted, Autodesk developers receive less diagnostic information about issues affecting the software.
13. Should home users disable crash reports?
That depends on personal preference. Some users prefer to help improve the software by submitting reports, while others prioritize a smoother workflow.
14. Is Crash Error Reporting related to Auto Backup files?
No. Crash reporting operates independently from Auto Backup, Auto Save, and scene recovery features.
15. Will disabling crash reporting solve stability problems?
No. To fix crashes, you must identify and address their actual cause, such as scene issues, plugins, drivers, or software configuration problems.
16. When does it make sense to disable Crash Error Reporting?
It is often useful for users who frequently test scenes, plugins, or scripts and want to continue working immediately after an unexpected crash without additional prompts.
Vasyl Lukianenko
Vasyl Lukianenko
3D Artist and Technical Author
Vasyl Lukianenko is a 3D artist and technical author focused on practical workflows, optimization, and production-ready techniques. He publishes tutorials, courses, and tools to help artists work faster and get cleaner results.
{{commentsMsg}}
  

No one has posted a comment yet
{{comment.lastname}} {{comment.name}} {{comment.date}}
{{comment.text}}
Sponsored content